FAQ

The Quality Management Principles have been around for decades and form the basis of the ISO 9000 series as well as many quality awards such as the Canadian Award for Excellence, Best Managed Companies and the Malcolm Baldridge National Quality Award (USA).  ISO defines the principles as “a set of fundamental beliefs, norms, rules and values that are accepted as true and can be used as a basis for quality management”.  The principles are:

 

 

QMP 1. Customer Focus

 

QMP 2. Leadership

 

QMP 3. Engagement of people

 

QMP 4. Process approach

 

QMP 5. Improvement

 

QMP 6. Evidence-based decision making and

 

QMP 7. Relationship management

 

These principles form the basis for performance improvement and organizational excellence as they establish expectations for governing behaviour.

ISO 9004:2018 — Quality management — Quality of an organization — Guidance to achieve sustained success — provides guidance for organizations to achieve  sustained success in the face of a complex, demanding and ever-changing world. The key to its approach is the use of its self-assessment tool that allows for maturity level modelling year-over-year. Its foundation is the Seven Quality Management Principles.