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The Quality Management Principles have been around for decades and form the basis of the ISO 9000 series as well as many quality awards such as the Canadian Award for Excellence, Best Managed Companies and the Malcolm Baldridge National Quality Award (USA). ISO defines the principles as “a set of fundamental beliefs, norms, rules and values that are accepted as true and can be used as a basis for quality management”. The principles are:
QMP 1. Customer Focus
QMP 2. Leadership
QMP 3. Engagement of people
QMP 4. Process approach
QMP 5. Improvement
QMP 6. Evidence-based decision making and
QMP 7. Relationship management
These principles form the basis for performance improvement and organizational excellence as they establish expectations for governing behaviour.