Problem Solving
This one day session provides a full overview of a disciplined problem solving methodology utilizing the popular “8D” approach but with a twist. We have added our Discipline 5 – Making the Decision.
Participants will gain an understanding of a proven problem solving process along with exposure to tools and skills for establishing root cause and decision-making.
When held in-house, session can include a review of company or customer designated formats for problem solving and root cause analysis such as 8D, Drill Deep and Wide, 3L5W, etc.
Who Should Attend this Training?
- Management and Leadership Personnel
- Quality Management Personnel
- Operational Personnel from all disciplines (e.g. Sales, Engineering, Project Management, Quality, Production, Purchasing etc.)
Topics Include:
- Background of Structured Problem Solving: When to use a disciplined approach
- Discipline 1 – Establish a Team: The impetus for using a cross-functional team
- Discipline 2 – Describe the Problem: Don’t become successful at solving the wrong problem
- Discipline 3 – Implementing Containment Action: Not the permanent solution
- Discipline 4 – Finding Root Cause
- Introduction to the 7 Tools of Quality
- Discipline 5 – Making the Decision: The organizational aspects of solving the root cause
- Discipline 6 – Implementing Corrective Action: Managing the changes
- Discipline 7 – Validate Corrective Action: How to ensure solving one problem doesn’t cause another
- Discipline 8 – Prevent Recurrence: Taking the lessons learned to Quality Planning and subsequent programs/processes
- Discipline 9 – Congratulate the Team
REGISTER NOW
PRICE
$549.00
LOCATION & TIME
No public dates are scheduled.
Contact us to arrange your team’s onsite session.
* Course dates are confirmed once the minimum number of registrations is achieved. A confirmation email, including payment arrangements, will be sent separately.
If you are interested in group sessions contact us